Every effort is made to ensure items are accurately described although product images should be considered for illustrative purposes only.
If you are not entirely satisfied with your purchase we accept returns for up to 14 days, subject to the following conditions:
- please seek prior authorisation by e-mail to firstname.lastname@example.org stating your reasons for the return. We reserve the right to refuse any item that has not been authorised.
- unless damaged or faulty the item must be returned in a re-saleable condition.
- returned items are sent at your own risk, you are therefore advised to ensure that goods are correctly addressed and packaged.
- unless the item is not as described, damaged or faulty you will be liable for the return costs.
We will endeavour to issue your refund within one week of receipt of the return item, or if preferred, we'll be happy to offer an exchange. All returns should be sent to:
Craft House, 9 Birch Close, Catterick Garrison. DL9 3RG