Terms and Conditions


Introduction:

Craft-House.co.uk is owned by Clan Hobbycrafts.

We reserve the right to change the contents of this website (including the terms and conditions) at any time without notice by posting such changes on the website. You are reminded of your obligation to familiarise yourself of the terms and conditions prior to confirmation of your order.

Payment Methods:

We accept payment by cheque and postal orders for UK only customers, however, our preferred method of payment is through Paypal.  This facilitates safe and secure payment from all the major credit / debit cards, you do not need to have a Paypal account to pay by this method.

Delivery:

We aim to despatch goods within 2 working days (excluding weekends and Bank Holidays) from clearance of payment.

Returns:

Every effort is made to ensure items are accurately described although product images should be considered for illustrative purposes only.

If you are not entirely satisfied with your purchase we accept returns for up to 14 days, subject to the following conditions:

- please seek prior authorisation by e-mail to sales@craft-house.co.uk stating your reasons for the return. We reserve the right to refuse any item that has not been authorised.

- unless damaged or faulty the item must be returned in a re-saleable condition.

- returned items are sent at your own risk, you are therefore advised to ensure that goods are correctly addressed and packaged.

- unless the item is not as described, damaged or faulty you will be liable for the return costs.

We will endeavour to issue your refund within one week of receipt of the return item, or if preferred, we'll be happy to offer an exchange.  All returns should be sent to:

Craft House, 9 Birch Close, Catterick Garrison.  DL9 3RG

Guarantee:

The guarantee is given in accordance with legal requirements. We have endeavoured to ensure that every item is honestly illustrated and accurately described. If the quality and value of any article fails to give full satisfaction, it will be replaced or payment refunded in full - provided that you return it, in a clean and resaleable condition, within fourteen days of receipt. We undertake to deal with any complaint quickly and fairly. This quarantee is in addition to your statutory rights. Any additional guarantee statements are contained in the product descriptions.

Privacy policy:

We will not disclose customer's information to third parties. Information is, initially used for the process of the buyer’s order and to fulfil the delivery thereof. In the future, details may be used for craft-house special promotions however, you are entitled to request your stored data to be amended, blocked or deleted. Please send your request to sales@craft-house.co.uk